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Jobs at Phone.com INC

Collections Specialist

Location: Poway

Type: Full Time

Min. Experience: Experienced

This position requires previous collections experience.

There is no hard pressure calling, just phone current customers to update billing information and assertively request past due payments. You'll work for our financial solutions team processing checks, credit, cards, and billing transactions in addition to tracking fraudulent transitions and other operations support. This position works standard business hours and has the opportunity to work independently while helping drive business revenue. 

At Phone.com, we are becoming a leader in cloud based communications services for small business. We have been in business almost 10 years and have been on the INC5000 list of fastest growing companies for the last three years in a row. Learn more about us at http://www.phone.com/about

• Make out-bound calling to current customers to resolve billing issues
• Persuade customers to pay past due amounts and establish future payment methods.
• Overcome objections in an ethical manner to meet assigned goals. 
• Partner with finance team to arrange for debt repayment or correct billing/invoicing errors.
• Follow up on credit card charge backs to determine the reason and consider immediate suspension if satisfactory resolution is not met. 
• Process checks for deposit.

1) 2+ years in collections using assertive but ethical techniques to obtain past due payments
2) Great phone skills and desire to help people resolve their billing issues
3) Willingness to make 60-80 outbound calls per day and drive to hit daily goals for commission
4) Ability to type 35+ words to per minute

-$14.00/hr plus commission
-100% paid medical and dental benefits for you AND your family
-Weekly service awards and spot bonuses
-Paid holidays, vacation, and sick time
-Your fuel of choice: Coffee, soda, carbonated water? Our fridges are stocked.
-Company-hosted Friday lunch, with free food and snacks other days of the week
-Chance to grow with a stable local company
-Free phone service

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